Privacy Policy
RHF Turf Growers (“we”, “us”) is committed to protecting your privacy. This policy explains what personal information we collect when you use rhfturfgrowers.co.uk, how we use it, and your rights under UK GDPR.
Who we are
The data controller is RHF Turf Growers, Runshaw Hall Farm, Runshaw Hall Lane, Euxton, Chorley, PR7 6HH. You can contact us at [email protected] or on 01257 275 130.
What we collect
- Order details: name, delivery address, email, phone number, and items ordered.
- Payment information: card payments are processed securely by Stripe — we never see or store full card details.
- Website use: anonymised usage data (pages viewed, referrer, approximate location) via cookies to help us improve the site.
- Enquiries: any information you include when you contact us via email, phone or the website.
Why we collect it
- To process orders, take payment, and arrange delivery.
- To contact you about your order or respond to enquiries.
- To comply with legal and accounting obligations.
- With your consent, to send occasional updates about products and offers — you can opt out at any time.
Who we share it with
We share the minimum information necessary with: our delivery couriers (to get your order to you), Stripe (to take payment), and our accountants (for tax records). We do not sell your data to third parties.
How long we keep it
Order records are kept for 7 years to meet HMRC requirements. Marketing consent is kept until you withdraw it. Enquiry emails are kept for up to 2 years.
Your rights
Under UK GDPR you have the right to access, correct, or erase your personal data, to restrict or object to processing, and to data portability. To exercise any of these, email us at [email protected]. You also have the right to lodge a complaint with the Information Commissioner’s Office.
Cookies
We use essential cookies to keep your basket working and analytical cookies to understand site usage. You can control cookies via your browser settings.
Changes
We may update this policy from time to time. The latest version will always be available on this page.